Terms of Service

ShieldGuard is a web application for tracking workplace safety training: who needs which training, when it lapses, what evidence is on file, and who has reviewed it. Each workspace is a separate company account. Admins control membership, roles, and the content inside it, and are responsible for the people they invite.

We may add, change, or remove features over time. If a change materially reduces what a paid plan includes, we will tell workspace admins before it takes effect.

You need an account to use the service. Keep your credentials to yourself and tell us promptly if you believe they have been compromised. The person who creates a workspace becomes its first admin; admins can invite others as admins, managers, or employees, and are responsible for what those people do inside the workspace.

• A new workspace can start one 14-day free trial. No payment card is required to begin it.
• When the trial ends, the workspace continues on the plan the admin chooses, billed monthly in advance through our payment processor, Stripe. Prices are shown on the pricing page and are exclusive of taxes.
• Subscriptions renew automatically each month until cancelled. Admins can cancel at any time; cancellation takes effect at the end of the current billing period, and no further charges are made after that.
• Plan changes take effect immediately, with the difference prorated on your next invoice. The number of employees a plan covers is enforced while a subscription is in force.
• We may change prices with at least 30 days’ notice. If you do not accept a new price, you can cancel before it applies.

Your workspace data — company details, employee records, training history, and uploaded certificates — belongs to you. We process it only to run the service and on your instructions, as described in our Data Processing Agreement. You are responsible for having a lawful basis to upload personal data about your employees.

You can export your data at any time using the reporting features. If your subscription ends, your data stays readable for 30 days, after which it is deleted from production systems, except where we must keep it to meet legal obligations.

You agree not to:

• use the service for anything unlawful, or to store data you do not have the right to hold;
• attempt to access another company’s workspace, or to probe, scan, or breach our security or tenant isolation;
• upload malware, or files that are not the certificates they claim to be;
• send invitations to people who have not agreed to receive them, or use the service to send spam;
• resell or white-label the service except as your plan expressly permits;
• copy, scrape, or reverse-engineer the service except as the law allows.

We may suspend a workspace that materially breaches these rules, or that puts the service or other customers at risk. Where it is reasonable to do so, we will warn you first.

We own the service, its software, and our branding. You keep everything you put into it. If you send us feedback or suggestions, you allow us to use them without obligation to you.

We aim to keep the service available at all reasonable times and to give notice of planned maintenance, but we do not promise uninterrupted availability unless a separate written agreement says otherwise. Support is provided by email; the Business plan includes priority handling.

The service is provided “as is”. ShieldGuard helps you track compliance, but it does not give legal, safety, or regulatory advice, and it does not replace your own record keeping or the judgement of a competent safety professional.

To the extent permitted by law, we are not liable for indirect or consequential losses, lost profits, or lost data beyond our retention commitments. Our total liability arising out of the service is limited to the fees you paid for it in the 12 months before the claim. Nothing in these terms limits liability that cannot lawfully be limited.

These terms apply while you use the service. You may stop using it, and cancel your subscription, at any time. We may terminate or suspend a workspace for material breach, for non-payment, or if we discontinue the service — in the last case, we will give at least 30 days’ notice and a chance to export your data.

We may update these terms as the service evolves. We will post the new version here with a new “last updated” date, and for material changes we will notify workspace admins before they take effect. Continuing to use the service after they take effect means you accept them.

These terms are governed by the laws of Hong Kong, and the courts there have exclusive jurisdiction — except that either party may seek relief in any court for misuse of intellectual property, and nothing here removes protections you have under the mandatory law of your own country of residence.

Questions about these terms, and security reports, go to safetytracker@xack.dev.